Arkansas Pediatric Clinic Frequently Asked Questions

Office Hours

The clinic hours are from 8:00am to 5:00pm Monday through Friday and Saturday from 8:00 to 11:30. All patients will be seen by appointments except for emergencies which will be seen as soon as possible. Saturday appointments are for sick children only. Please call in advance if you need to cancel an appointment. A parent or legal guardian must be present for treatment of children under 18 years old unless there is a signed consent by the parent.

Billing and Insurance

At Arkansas Pediatric Clinic, we will bill your insurance for the hospital charges of your newborn. You may receive a letter from us asking for more information. We are providers for several managed care plans. At your appointment, we extend to you a variety of payment options. When you see us for an office visit, your co-pay is due at time of service. Our clinic also accepts Medicaid, Discover, Visa and MasterCard. We request that whatever your chosen method of payment, you pay promptly when your child receives care. Should questions arise about charges, treatment, or another aspect of our practice, please feel free to ask for an explanation.

Phone Advice

For advice and non-emergent problems, it is best to call during office hours since this enables us to have your infant’s chart to review. Many of your questions can be handled by our nurses. If you need to speak to the doctor, your phone number will be taken so the doctor can return your call during lunch, or after office hours. If you are calling for a prescription, please have your pharmacy phone number available before you call. You may call anytime during the day or night for emergencies (the after hours number is still the main clinic number). If you do not receive a return call within a reasonable length of time, call again.

After Hours Care

Please call before you take your child for after-hours care. Many of these visits are unnecessary and may not be covered by your insurance company without prior authorization by your primary care physician. There is an after hours pediatric clinic at Arkansas Children’s Hospital if it is determined that your child needs to be seen right away. If your child has a life threatening emergency, call 911 and have the ambulance take you to Arkansas Children’s Hospital Emergency Room.